Purpose

Our company is committed to actively collecting and responding to opinions, suggestions, and complaints (hereinafter referred to as "opinions, etc.") from various stakeholders both inside and outside the company, and utilizing them to improve company operations.
This regulation aims to ensure smooth business operations and thorough compliance by establishing rules, including response processes and the protection of information providers (hereinafter referred to as "providers").

Appointment of a person responsible for managing opinions

Our company has appointed an opinion management officer to oversee the collection and handling of opinions and feedback received, and this officer will be the representative director.

Establishment of a reception desk

To receive feedback and opinions, we have established the following contact points and will make them known both internally and externally:

1. 1. Dedicated form on our website
2. 2. Email (info@nicecorporation.jp)

Guaranteeing anonymity and maintaining confidentiality

Providers may submit their opinions and feedback anonymously.
Those involved in handling such feedback within the company must strictly manage the provider's personal information and the content of their inquiries, and must not disclose them to third parties without legitimate reason.

Prohibition of disadvantageous treatment

Our company will not take any disciplinary action, dismissal, suspension of business, termination of contract, or any other retaliatory action against the provider for submitting opinions or other feedback.

Response process

We will respond promptly to all feedback and inquiries, from receipt to resolution, following the procedures outlined below:

1. 1. Receipt Notification:
   As a general rule, we will notify the provider that their feedback has been received within 5 business days of receipt (only if contact information is available).
2. 2. Fact-Finding Investigation:
   The person responsible for managing feedback will instruct relevant departments to conduct investigations as necessary.
3. 3. Corrective Actions and Prevention of Recurrence:
   If the investigation determines that corrective action is necessary, the person in charge will promptly implement improvement measures and preventative measures.
4. 4. Progress and Results Reporting:
   We will regularly report to the provider on the progress of each stage of the response process and the final results.

Disclosure of operational status

The person responsible for managing feedback will collect the following information regarding the summary of feedback received and the status of responses, and will report it annually in the B Impact Report and on the website, etc.:

1. 1. Response status (Received, Under Investigation, Resolved)
2. 2. Examples and nature of feedback
3. 3. Date and time feedback was received
4. 4. Affiliation of the provider (except in cases where anonymity is requested)
5. 5. Subject of the feedback and location (except in cases where confidentiality is requested)